DON'T BUY NETFLIX

After 6 months of fighting with Netflix over their mistake I have to now officially discredit their service and practices.

The whole story...

We recieved a gift membership to Netflix. We were thrilled. After the 3 months was up the giftee was so happy she'd gotten us a good gift she upped the membership another 6 months. Unfortunately, she didn't tell her husband. We he notice the "double" bills he called Netflix to dispute the extra charges (our gift membership) not realizing his wife had bought it for us. Netflix prompted canceled our service and placed a block on our account preventing any further rentals.

This all occurred about 6 weeks after we'd recieved the second "gift". So when we found the block we called Netflix and were told we'd have to have the giftee call and fax some information to them. We did. The block was never removed. For three months we were unable to rent any movies. Unknown to us, Netflix continued to charge the giftee. They assumed we were still using the service and we assumed something was broke, but no one was getting billed. Once the giftee discovered the error they contacted Netflix again to dispute 3 months of charging with no service. Netflix refused. We (and they) canceled immediately.

Three months later we thought we try it again--we really liked the service. We re-signed up and were pleased to have all our previous settings/preferences. Then we recieved another block less than 24 hours later. Upon contacting Netflix again... we were told we'd have to contact another group during business hours to re-join.

Sorry... I'm done trying to give you money Netflix. I got a job. I don't need to spend another 20 hours on hold and faxing you paperwork so that you can take more money from me and not offer me service. Granted the first mistake wasn't Netflix, but after six months being unable to resolve the issue when we've called, faxed, called, changed credit cards, resigned up, called and still been blocked is inexcusable.

DO NOT BUY NETFLIX. Or if you must DO NOT USE GIFT MEMBERSHIPS. Netflix has no ability to resolve billing issues and will just block your service at anytime and never give you credit. It was a semi-good deal at $10 a month. It's stupid at $20 a month (okay $17.99 +tax). Too bad... Spread this far and wide. Tell everyone since this is the only way Netflix will take any action to improve their billing service.